![]() ![]() International orders are final and no returns or exchanges will be permitted. If deemed returnable, we will process your refund within 5 business days and email you a confirmation.Īll items sent sealed (CDs, Vinyl, DVDs, Blu-Rays etc) are only allowed to be returned if they are still factory sealed and in new condition – any opened items are not available for return.ĭigital items, prints/posters, tour date back shirts, items with “Limited” in the title, and items saying the sale is final in the description are non-returnable. Shortly after your items arrive, we will inspect them to insure they’re in sellable condition.If we're unable to refund the amount to the form of payment used, you'll be issued a store credit. Refunds will be made back to the original method of payment and will be less the return shipping cost and less a 10% restocking fee.Not following this step means you're forfeiting your refund. If your item arrives and we cannot trace it due to you not using our label, we will not refund you. We’ll provide you with a return shipping label – please secure your items and package them in the same or similar packaging. You’re responsible for ALL shipping costs.Returned items cannot be washed or worn, must be in sellable condition, and must begin movement with the shipping provider within 30 days of the original ship date.If you don't email first for an authorization, you're forfeiting your item and we will not refund you. Please include the order number, the item you’re wanting to return and why. Use THIS FORM for authorization before sending anything back.Returnsĭomestic orders have 30 days after the ship date from our warehouse to make a return on eligible items. Some overseas shipments are taking longer than usual due to customs and/or carriers accidentally putting them on the wrong destination flights. ![]() International orders are final and no returns are permitted. This includes orders returned to us for any reason and orders you're unable or unwilling to pay the required duties and taxes for. Please contact your local delivery company to inquire about your package further. Once your package leaves the USA, we have no way to track it because the tracking number will no longer update and usually you'll only see that your package has left the USA. In addition to the cost of shipping, buyers located outside of the USA and Canada are responsible for paying all costs associated with importing the order – ie: duties, taxes and fees. The quoted amount to ship the order only includes shipping.Ĭanadian orders have a $8.50 flat rate added to shipping to cover duties and customs. International shipments go through customs in your country and can be held for a number of days before being cleared for delivery. Prints have up to 2 weeks of processing before they ship due to each one being made to order. Orders with direct to garment printed products have 3 additional business days processing (total of 8 business days) prior to shipping. Once your package is in transit, the actual delivery may be delayed due to any number of issues outside our control.Īll orders have 5 business days of processing prior to shipping. ![]()
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